Shipping & Returns
CORONAVIRUS UPDATE
(8 Jan)
All couriers are experiencing unprecedented demand, please expect delays and order as early as possible to avoid disappointment. For the time being, we have removed our 'Fast' delivery service to avoid disappointment.
Thank you for your support and patience.
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We use the weight of your shopping basket to calculate shipping costs.
We aim to dispatch your order on the same day if ordered before 12pm, although this cannot be guaranteed.
All of our delivery times are estimates and are not guaranteed. Weekends and national holidays are not included in our estimates.
UNITED KINGDOM 🇬🇧
Standard - Up to 2-5 working days
Up to 6kg (Approx. 5 Bottles) £4.50
6.01kg + (Approx.6+ Bottles) £6.00
Fast - 1-2 working days
Up to 6kg (Approx. 5 Bottles) £6.50
6.01- 20kg (Approx.6+ Bottles) £8.00
Please note, it may take additional time for you parcel to arrive in remote areas like the Highlands and Scottish islands.
Any import duties incurred are your responsibility.
(8 Jan)
Our couriers have been forced to pause services to Europe while new process are introduced after the UK departure from the EU. In the meantime orders to Europa are not possible. We intend to reintroduce this in time.
FRANCE + GERMANY + NETHERLANDS + IRELAND + BELGIUM + SPAIN + ITALY + AUSTRIA + + JERSEY + GUERNSEY + SWEDEN + DENMARK + LUXEMBOURG
2-6+ working days
Up to 4.8kg (Approx.4 Bottles) £12.00
4.81kg-30kg (Approx.9+ Bottles) £20.00
Return & Refund Policy
Thanks for shopping with Wilton London!
If you are not entirely satisfied with your purchase, please get in touch.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please get in touch before returning an item.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Credit will not include the delivery you paid.
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