Shipping & Returns

 

We aim to dispatch your order on the same day if ordered before 12pm, although this cannot be guaranteed.

All of our delivery times are estimates and are not guaranteed. Weekends and national holidays are not included in our estimates. Please be aware, couriers are far busier than pre-pandemic times. So please do not be alarmed if your parcel is a day or two late.

 

🇬🇧 UNITED KINGDOM 🇬🇧

 

MAINLAND*

 Up to 2-5 working days

Order value below £40 - £4.50

  Order value £40 and over - Free

 

HIGHLANDS* & NORTHERN IRELAND

 Up to 3-5 working days

 £5.50

 

SCOTTISH ISLES, ISLE OF MAN, CHANNEL ISLES

Up to 3-6 working days

£12.00

 

*Addresses classed as a Highland address are set out by our couriers by postcode. Unfortunately this does mean there is a higher cost to deliver parcels to some more northernly addresses.

 

Return & Refund Policy 

Thanks for shopping with Wilton London!

If you are not entirely satisfied with your purchase, please get in touch.

Hello@wiltonlondon.co.uk

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Please get in touch before returning an item.

Hello@wiltonlondon.co.uk

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Credit will not include the delivery you paid.

Contact

Hello@wiltonlondon.co.uk