Shipping & Returns
CORONAVIRUS UPDATE
(16th June)
The recent pandemic has had an effect on our supply chain and the way we dispatch your orders. This may mean your order take as little longer to arrive. For the time being, we have removed our 'Fast' delivery service to avoid disappointment.
We're very sorry for any inconvenience this might cause. Please get in touch if you have any questions, we will always do what we can to help. Most orders are being dispatched as usual but some couriers are experience extremely high volumes of parcels.
DHL deliveries - we have noticed a few deliveries are displaying tracking notifications as "Delayed, contact sender". Please do not be alarmed by this, DHL are simply very busy and some parcels are being delayed by a day or two. If you see this, please allow a further two days for delivery.
Thank you for your support and patience.
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We use the weight of your shopping basket to calculate shipping costs.
We aim to dispatch your order on the same day if ordered before 12pm, although this cannot be guaranteed.
All of our delivery times are estimates and are not guaranteed. Weekends and national holidays are not included in our estimates.
UNITED KINGDOM 🇬🇧
Standard - Up to 2-5 working days
Up to 6kg (Approx. 5 Bottles) £4.50
6.01kg + (Approx.6+ Bottles) £6.00
Fast - 1-2 working days
Up to 6kg (Approx. 5 Bottles) £6.50
6.01- 20kg (Approx.6+ Bottles) £8.00
Please note, it may take additional time for you parcel to arrive in remote areas like the Highlands and Scottish islands.
Any import duties incurred are your responsibility.
FRANCE + GERMANY + NETHERLANDS + IRELAND + BELGIUM + SPAIN + ITALY + AUSTRIA + + JERSEY + GUERNSEY + SWEDEN + DENMARK + LUXEMBOURG
2-6+ working days
Up to 4.8kg (Approx.4 Bottles) £12.00
4.81kg-30kg (Approx.9+ Bottles) £20.00
Return & Refund Policy
Thanks for shopping with Wilton London!
If you are not entirely satisfied with your purchase, please get in touch.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please get in touch before returning an item.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Credit will not include the delivery you paid.
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